Shipping policy

Last updated: November 2, 2026

This Shipping Policy describes how Otaku Vault Japan ships orders. We currently ship to the United States only.

Listed price is final, no hidden fees

When you see a price on Otaku Vault Japan, that is what you pay. No surprise tariffs, no customs invoices in your mailbox, no extra charges before delivery.

We ship every order on a Delivered Duty Paid (DDP) basis. We handle customs clearance, pay any applicable import duties or taxes on your behalf, and absorb those costs into the price you already paid. Your package arrives at your door as a normal domestic delivery would, with no action required from you.

Shipping cost

United States: shipping is free, and duties and taxes are paid by us (DDP).

We do not ship outside the United States at this time. The carrier is selected by us based on package size. Every shipment is tracked.

Condition of items

Each listing states whether the item is new or pre-owned. For pre-owned items, the condition shown comes from the shop or seller in Japan we source from, and the photographs on the listing are of the actual item.

Order processing and lead time

Most items are sourced on demand from shops and marketplaces in Japan, including Mercari and Yahoo Auctions. Because each item is a single piece, we confirm availability after your order is placed.

Order processing and sourcing confirmation: 1 to 3 business days
Export documentation: 1 business day
International shipping: 3 to 10 business days
Customs clearance (handled by us): 1 to 2 business days

Estimated total: 7 to 14 business days from order to delivery.

If an item cannot be sourced after your order is placed, you will receive a full refund within 48 hours.

Shipment confirmation and tracking

You will receive a shipment confirmation email containing your tracking number within 24 hours of dispatch. The tracking number becomes active within 48 hours.

International shipping risks

Customs delays. US customs may hold a package for inspection. Typical delays are 1 to 3 additional business days; in rare cases, up to 10 business days. We manage all communication with customs during these holds.
Carrier loss or damage. If a package is lost or arrives damaged, we will handle the carrier claim and refund you in full (see our Refund policy).
Address accuracy. We ship to the address provided at checkout. Please check it before ordering; we cannot redirect a package once it has left Japan.

Questions

If anything about your shipment is unclear, please contact us at onoue@thecaddieschoice.com before ordering. We would rather answer a question than have a package go astray.