Refund policy

Last updated: November 2, 2026

Every item we sell is a single piece, sourced in Japan and shipped from Japan to the United States. That shapes this policy, so it is worth reading before you order.

The short version

The item doesn't match the listing, or it arrived damaged: we pay, including the return shipping.
You changed your mind: we can't accept the return. Each listing shows photographs of the actual item so you can decide before you buy.
Nothing here limits the rights you have under the consumer law where you live.

When we accept a return

The item doesn't match the listing: we pay the return shipping, full refund.
Damaged in transit: we pay the return shipping, full refund.
Not genuine (see below): we pay the return shipping, full refund.
You changed your mind: not accepted.

How to start a return

Email onoue@thecaddieschoice.com within 7 days of delivery with your order number (it looks like #1001 and is on your confirmation email), the reason, and photographs of the problem. For damage in transit, please also photograph the outer box.

If we agree, you choose: a full refund with the item returned at our cost, or a partial refund if you would rather keep it. We will reply with a return authorisation and the address to send it to. Please ship it back within 7 days of that email.

Please don't send an item back before asking. We don't operate a warehouse, so an unannounced parcel has nowhere to go and we cannot accept it.

Authenticity

We do not authenticate items ourselves, and we are not going to claim otherwise. What we can do is stand behind the sale.

If you obtain written confirmation from the manufacturer or licensor that an item we sold is not genuine, we will refund the purchase price in full and pay the return shipping. This applies for 180 days from delivery.

If we can't source your item

Every item here is bought after you order it. Occasionally one sells to a buyer in Japan before we get there. If that happens you will receive a full refund within 48 hours. You will not be left waiting to find out.

What we can't take back

Change-of-mind returns
Items damaged after delivery
Items returned without a return authorisation
Items shipped back with packaging so light that they arrive damaged
Gift cards

Refunds

Approved refunds are issued to the original payment method within 5 business days. Your bank or card issuer may take a further 3 to 10 business days to post it. Import duties we paid on your behalf are not charged to you, so there is nothing extra to reclaim.

If more than 15 business days have passed since we approved your refund and you still have not seen it, email us and we will chase it.

Your local rights

Nothing in this policy limits any right you have under the consumer law of the state you live in. Where local law gives you a longer window or a stronger remedy than this policy does, the local law applies.

Questions

Email onoue@thecaddieschoice.com. If something about a return is unclear, ask before you ship. It is much easier to sort out beforehand.